Thank you for choosing Hi Roshan (Website Name)! We value your satisfaction and want to ensure a transparent and hassle-free experience. This Cancellation and Refund Policy explains our guidelines regarding cancellations and refunds for our products or services.
- Cancellation Policy
1.1. Product/Service Cancellation by the User If you wish to cancel your product or service purchase, please get in touch with our customer support team at say@hiroshan.com as soon as possible. The eligibility for cancellation and any applicable cancellation fees will depend on the specific product or service purchased. We will provide you with further instructions and assist you accordingly.
1.2. Product/Service Cancellation by Hi Roshan (Website Name) In the event that we need to cancel a product or service you have purchased, we will notify you promptly and provide a full refund. We reserve the right to cancel or modify any product or service, including but not limited to cases of unforeseen circumstances, technical issues, or other reasons beyond our control.
- Refund Policy
2.1. Eligibility for Refunds Refunds may be issued in certain circumstances, subject to the terms outlined below. Please note that the refund eligibility may vary depending on the product or service purchased.
2.2. Digital Products and Services For digital products, such as e-books, online courses, or software, refunds may be granted within a specified refund period, typically within 2 days from the date of purchase. However, if you have downloaded or accessed the digital product/service or if the refund period has expired, we may not be able to issue a refund.
2.3. Physical Products For physical products, such as merchandise or printed materials, refunds may be provided for damaged or defective items upon return and inspection. Please notify us within [X] days of receiving the product to report any damages or defects. Although we’re not selling any physical products.
2.4. Service-based Refunds For services, such as consultations or coaching, refunds may be considered on a case-by-case basis. Please contact our customer support team to discuss your specific situation.
2.5. Processing of Refunds will be processed using the original payment method used for the purchase. Please allow 7 business days for the refund to reflect in your account, although processing times may vary depending on your financial institution.
- Contact Information, If you have any questions or concerns regarding our Cancellation and Refund Policy, don’t hesitate to get in touch with our customer support team at say@hiroshan.com. We will be happy to assist you and address any issues promptly.